Serving Vancouver WA, Portland OR and Surrounding Area Since 1978
Offering carpet, tile, hardwood, bamboo, vinyl, stone tile and slab, marble, granite, travertine
and slate. Let us help you discover what your floor, kitchen and bath surfaces can become.
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Customer Comments ———————— Spring 2010 ————————
Reports below copied from an independent online review site Flooring Specialist Barry Cascade Flooring America, LLC. Hi Paul; just want you to know I love my new floor. The best choice I could have made. Everyone that comes in the house thinks it is real wood. The best part is that it shows no dirt and my German Shepherd puppy can run all he wants. He can also play with his water bowl. I don't like the mess but at least it does no harm. Marina ———————— Winter 2009 - 2010 ———————— Paul, Once again I can't thank you and your team enough for the outstanding craftsmanship and professionalism demonstrated in our recent home improvements. In today's market everyone talks about customer service but very few deliver, kudos. As you said,"lets turn lemons into lemonade "and that is exactly what you did with our recent floor damage caused by a refrigerator leak. I have attached photos for you to enjoy and share with perspective customers, and feel free to use Zane and I as a reference anytime. Best Regards, Bill and Zane Josh- Thanks for all your help today. You are such a pleasure to work with. Cindi Marrinan
Paul and Jewels- Just wanted to let you know that we appreciated Paul and Jewels help in selecting colors for the countertop and flooring. The workmen did an excellent job in the installation. They were very knowledgeable and efficient to deal with. George and Ruth Barry, Flooring Specialist Barry Flooring Specialist Barry Flooring Specialist Barry Flooring Specialist Josh
———————— Fall 2009 ———————— Flooring Specialist Audrey Flooring Specialist Josh Flooring Specialists Shawn & Karen Flooring Specialist Audrey Flooring Specialist Debbie Flooring Specialist Debbie Flooring Specialist Debbie: Flooring Specialist Josh:
Flooring Specialists Shawn & Karen:
Flooring Specialist Audrey:
Flooring Specialist Debbie: Your salesperson (Audrey) was excellent helping an old man make decisions. Great experience and I loved Barry. Barry is awesome – very easy to work with. I have already recommended Barry and the store. Nice. Store close to me. Hi Debbie, ———————— Summer 2009 ———————— Michelle was very efficient and helpful. We want to thank you all for excellent service and a great carpet installation. Josh was very helpful in immediately understanding what we were looking for in color, style, and quality, and he saved us a lot of shopping time by steering us to the best options very quickly. He also gave us a very competitive bid. Val and his crew were on time, very polite, and careful of our home. The installers worked very hard, did a meticulous job on a complicated stairway, and carefully vacuumed before they left the project. We are impressed with the carpet itself, and with the excellent work you all did. Thank you,
Cynthia, thank you. Over the last 5 years for all you have done for our house and we love it. Meticulous installers. Great job! Debbie is really easy to work with. Hey Josh. Debbie & Michelle are great! Thank you! Cascade Flooring,
———————— Spring 2009 ———————— Barry was awesome! Excellent Service. Already recommended you guys. Floors are beautiful. We’ll be looking at hardwood for the hall soon – see you then! Chris & Jim did a fabulous job on our very large install. So Happy!. I’m very pleased with everything – Thank you. The customer service was excellent – you even changed install dates on short notice. Thank you. Thank you! We love our new floor. Great customer service! Michelle was very patient and helpful with a very difficult window design. I’ll use her again gladly. Paul was great to work with and we are very happy with finished product. Exceptional service and more than exceptional installation!
Ryan & Lynn, Ryan & Lynn,
Jewels and Paul -- We have no reservations in recommending you to family, friends, neighbors!!Let me know if you need any additional information to complete the payment we owe you. Thanks to both of you for guiding us through this.
Barry,
Just wanted to say that we're very pleased with the carpet, the installation process and your excellent customer service. We would be happy to recommend your business to our friends and be a reference for future clients. The NY steps look great and the thicker pad feels like luxury. The installers were courteous, on-time and detail oriented. It was all great work. Even the dog and cat are happy. Now we just have to keep it clean! Thanks for your professionalism throughout. When we get ready to resurface the kitchen/bathroom sinks we'll remember you! Take care, ———————— Winter 2008 - 2009———————— Firstly I’d like to thank you for going over and above to take care of me…. My experience with Cascade Flooring America and all the staff from Michelle to Lincoln and yourself has been nothing less then amazing… My home is beautiful…the workmanship absolutely top notch… Michele was most instrumental in helping me pick colors of tile, carpet, etc …she was absolutely right on …I love how everything flows This was my first remodel and I’m so happy I found Cascade and all of you to help me through the process…l will refer others to you as I know they will be in excellent hands…. Thank you again… J Sandy
Hello, My name is Karen and I wanted to let you know my husband and I have had the most wonderful experience working with Josh Taylor and the installation crew managed by Serge. We had our home built three years ago and we were not happy with the tile I chose for the master bath. We finally decided to replace it and add slate to our built in fireplace. We contacted a couple of our friends who had some tile work done and they highly recommended working with Josh Taylor . Needless to say, Josh's great eye for color/design and his vast knowledge of the various products made our selection much easier. He was also very helpful in persuading my husband to go with the selection Josh and I picked. Then there was the installation crew. Some of the slate work called for customized pattern cuts to fit the slate in a specific area in the fireplace. This was not an easy task and it came out beautifully. They also had great ideas for tweaking the design for the second bath backsplash. The crew was meticulous, professional,great craftsmen and took great care to keep the work space very clean. And they were all very pleasant to work with! Because of the great service and terrific installation, we will be doing more business with you in the future. A very happy customer, Product, Price and Install all as “quoted”/”promised”. Thanks My home is beautiful…the workmanship absolutely top notch… Michele was most instrumental in helping me pick colors of tile, carpet, etc …she was absolutely right on …I love how everything flows This was my first remodel and I’m so happy I found Cascade and all of you to help me through the process…l will refer others to you as I know they will be in excellent hands…. * * * * * * * * * * * * * We couldn’t be happier with the job! Our dealings with this company were prompt, courteous and the workmanship was very satisfactory. Cindy, thanks again for the excellent service. We have and will continue to recommend your store. Derrick & Marty Great job Josh! Thank you Debbie & installer were great! Hope to contact you again in near future. Karen & Darroll Debbie did a great job helping me! Excellent service from salesperson – was treated great!! Really appreciated the creative design ideas – it looks great! She (Michelle) is my star! Excellent service Professional all the way – thank you very much. Employees were friendly, knowledgeable and easy to work with.
———————— Sept 2008 ———————— Excellent Service – Installation was professional and quick – Good Price. Loved working with Audrey. Installers were great. Overall great service. Michelle was great to work with! What a wonderful experience! Ordered on the spot, installed quickly and by an excellent crew! Thank you!! ———————— June 2008 ———————— Thanks for a great buying & install process! Great for our kids, too. Josh was amazing! Customer service far exceeded our expectations! Many thanks! You guys rock!!! Our home looks beautiful - many thanks to your staff! Kitchen vinyl - bathroom vinyl - both jobs very well done! Thank you! The installers were great. Very nice, quiet & efficient. Thank you!
———————— May 2008 ———————— Barry & Crews, Thanks very much. We are very pleased with the workmanship and how great it looks.
Bev Norris Cascade Flooring, Just a note to say thank you for the professional flooring job in our bathroom. The two men acted very professionally. They covered the rug before binging in their working equipment. They did a very nice job in laying the floor and everything was cleaned up nicely before they left. The floor turned out beautiful. George Clark ———————— April 2008 ———————— Shawn & Sunny,
Thank you for all of your help & expertise for our remodel project. We LOVE the hardwood and the frieze carpet is the best. We appreciate all you’ve done & will recommend Cascade Flooring to all our friends! Sincerely, Sunny, Sergey did an excellent job on our floor – well beyond our expectations. He kept us informed of each step. A very easy person to work with. From Angie's List: The results were outstanding, though the job was
———————— March 2008 ———————— March 21, 2008 Cascade Flooring America Re: New Construction Thanks again for all your help!
• Very pleased – will work with you again. • We love the service we have gotten and the great guys that have been out to do the work. Shawn has been a great help on our projects. • Great installation. Quickly done. Thank you. • A nice experience. • I have always gotten great advice and products at your store. • Outstanding service and quality of material.
———————— February 2008 ———————— Paul & Jules, I just wanted to say thank you for taking the time to meet with me and make the whole experience so relaxing and easy. I especially appreciate all the help with kids. It was so nice to be able to concentrate on making decisions instead of chasing my kids. Thanks, • Great service! Makes me feel like a VIP. • Our designer, Michelle Hughes, is very patient, intuitive and thoughtful about our needs on every project. • Excellent Service. Excellent Installation. Thanks. • Very ready to help and accommodate! • Glad I took Michelle’s suggestion on color. • Thank you Shawn and Karen for your Great Service and Advice. Bill. ———————— January 2008 ————————• Michelle Hughes was great to work with and we are very happy with our floor. • Thank you for the excellent service! • Great job!
Paul and Jewel, Thank you so much on the way you handled our problem concerning our rug. You both were very professional and didn't waste any time getting it solved. Jewel, thank you for always keeping us informed as to what was going on at all times. We love our rug and will always praise Cascade Flooring for what you two did. Thanks again,
• Barbara was awesome! Will be back in January for another remodel. • Audrey rules! • Thank you for the excellent service! • We appreciate Paul Edward’s suggestions and his patience.
Hey Paul, Thank you so much … I really do appreciate you guys for the quick response and I am impressed. I can not recall the last time we have had such awesome customer service with quality on top of it. Have a great day Paul. Yvonne
———————— December 2007 ————————Cindy, Debbie, Becky, Sunny & Tom – et al. Wow! You are a super company to work with. Thanking you seems inadequate for all you did to make things happen!! I love this picture of Cindy multi-tasking. Thank you – Thank you
• Bob & Freddie made our tile, glass block & granite a statement!! They are artists! We got our final on Friday the 14th – moving in slowly. Happy Holidays to you all – Mike, Jacqie & Geronimo
• Also, I just wanted to tell you how very impressed we’ve been with the workers that you’ve sent out for all of our flooring installations. The vinyl guys did a great job, and were really hard workers. And the carpet guys not only did a great job, but they were so incredibly polite! It’s really nice to have someone working in your home that behaves as professionally as all of your workers did at our house. I just wanted to be sure and mention this to you. J • And also, we love all of our new flooring! Now if someone would just come and put everything back in the house for us, we’d be really happy… Two From Angies List: Sales rep/interior designer Barbara was very helpful and easy to work with. Other sales staff were also helpful in suggesting products to consider. The estimate was done promptly and the work was scheduled within a couple weeks of ordering. There was a delay in receiving the vinyl but, for the most part, coordinating the products and installers and my schedule was handled well. Barbara went the extra mile one day to make sure that I could get to work on time when the carpet installers were delayed. The quality of the products and installation was excellent. Ali Alvstad, our designer from Cascade, did an outstanding job of helping to find exactly the right materials for our three projects. Joe Hartman, the tile installer, is excellent. Andrey, the laminate countertop installer, did a great job. They all completed the job in a timely and very professional manner and were always careful to protect the rest of our home. Great contractors and very nice people! Professional, competitive prices, great selection, reliable, honest, personable, financing available. Cascade Flooring America is a comprehensive resource for many of your re-decorating and/or remodeling needs. Simplify your project and work with a trusted contractor on whom you can depend for all the facets that you chose to coordinate through them. Use Cascade Flooring and watch the value of your home increase. You will be glad that you used them!
———————— October 2007 ———————— Dear Ali, October comments from our Customer Satisfaction Surveys: • Fast, Friendly Service. Love our carpet! • Paul did an awesome job helping us. • I was very happy! Did an excellent job. • Ali Alvstad was the best part of our service. She was fantastic! • Debbie was wonderful and installers were efficient and very courteous. Great followup! • Jim Paulson knows his stuff. We are very happy. Thank you. • Handy location – good – great customer service. ———————— September 2007 ————————• Josh and Mary Jo were great to work with. • Great job – very happy with results! • Ali, our sales rep, was attentive, conscientious and very helpful. • Paul is an exceptional sales person. Very highly recommend. • Michelle Hughes was great! She helped us a lot. • My sister Carol came in on my recommendation and another friend is considering it! • Excellent installation. • Michelle was a huge help. Thank you. J • We are extremely happy – you have a well run business! J • It is always a pleasure to work with you. • Ali was great. Willing to work with us on both product & price! ———————— August 2007 ————————Mr. Parsons, I visited your're flooring center today and was met by assisted by two of the most patient and helpful people I've encountered in a long while: Ali Alvstad and Nicole Olson I recently lost my voice and am still figuring out how to communicate effectively. Some people display patience and understanding, some don't. Both of these ladies are champions and represent you well. You must be a proud guy! Thanks for the help. Don Quade • Dear Debbie, Here is the balance due for the kitchen and utility flooring installed for Agnes. She had a fantastic time watching them! (The installers) She was very pleased with their work and how pleasant they were! ............................................................................................. Hey Josh, When I asked for help today, you and Mary Jo really came through. You were able to pull together, in such a short time, a tremendous amount of support and I GREATLY THANK YOU!! I have been so impressed with the professionalism, customer care, and all around great staff at Cascade. So once again, Thank you for being the best flooring specialist a local designer could have. I have been promoting you to clients. I hope that is OK. Thanks again for everything! Becky Dunning Paul, it was great working with you and the installers. Ali was fantastic to work with, gave me great ideas. I’ll be back to see her for our next project! Josh, Good morning! Linda went on about how great you are and the pricing. I of course reaffirmed this. I expressed how "Josh really goes the extra mile for his clients and that is why I only use, and recommended him and Cascade flooring".
———————— July 2007 ————————
Comments From Our Customer Satisfaction Survey : Ali was fantastic. Each employee I had contact with was great! Everyone was extremely helpful. Selection better than Portland stores. We’re very pleased with the service, products & installation. You all did a great job. Thanks!! Audrey was the best!
———————— June 2007 ————————
Shawn & Karen & Staff far exceeded our expectations. Thanks! Cindy & Katy walk on water! They’re terrific! ———————— May 2007 ————————
To Whom It May Concern: We would like to thank Cascade Flooring, and especially Ali, our sales consultant, who was outstanding at helping us choose the right products for our home. We would also like to recognize the installation crew who did an excellent job for us. The results are amazing and we are happier with the outcome than we envisioned. We were able to transform the look of our kitchen at a very affordable price thanks to the wide variety of selection offered by Cascade Flooring. Thank you for exceeding our expectations. ********************************************************** Thank you very much for the time and effort you and your company put into stretching my mother’s carpeting. She was very pleased with Bill Clemens’ work. She said he was very polite and hardworking. The carpet looks great! We will highly recommend you to our family & friends. ********************************************************** Thank you for a terrific job on our house! Great work and we’ll be calling you again. ********************************************************** Very satisfied with the service. Debbie & Barbara were absolutely wonderful! Received great service from Debbie. Cindy & Katy, Great Service. Thanks!
———————— April 2007 ————————
Hi Josh, Thank you soooooo much for working with us!! I am so looking forward to seeing it all come together as we pictured it!! You have a great eye and I am enjoying working with you!! Thank you so much once again for your opinions and help, I will send people your way any time!!! Have a great day!! Cathie~~~~~~~~~~~~~~~~~~~~ :)
************************************************************ Comments From Our Customer Satisfaction Survey (April 2007): Installers did a great job! Sales, also. Excellent Service. I will be back. Thanks for your great service, Paul. Great staff! Beautiful store! Ali is very helpful, warm, and professional. She was great! Thank you Paul and Jewels for the great service and quality products! Great job. Katie was above and beyond helpful!
———————— Mar 2007 ————————
We had vinyl flooring and carpet installed and were quite delighted with the outcome. We would recommend your company to anyone considering new flooring. Thank you, again! Scott, Debbie & Joey Huntley Posted Mar 2007 We love our new counter tops and back splash. Many thanks to Steve Mox and Barbara for their professionalism (and patience)! The look is rich! Sincerely,
———————— Feb 2007 ————————
Sunny, There’s no place like home… Thanks, Posted Feb 2007 Several months ago we began considering upgrading our home. We visited several show rooms and various companies to educate ourselves on the many products and various companies to educate ourselves on the many products available on the market for our project. We obtained bids from three to four different companies and were less than satisfied with the help, advice or confidence any of them gave us about what we wanted to accomplish and the time needed to complete the project. However, we were committed to doing the upgrade on our home and were ready to make a decision on who to select for the project. In the last few days prior to making our decision we were driving by your store on Hwy. 99 and thought we would stop in. It turned out to be a very wise choice. We were greeted with a friendly consultant, Barbara Courtney. She proceeded to show us several product choices in floors, countertops and carpet. She was knowledgeable and helpful far beyond anyone we had met prior. She we asked if she would come out to our home and help us with some color and material choices, she scheduled a time and gave us good advice and suggestions which helped immensely in making our decisions. Ms. Courtney designed a back splash for our kitchen we are very impressed with. After we made the decision to use Cascade Flooring America, Barbara introduced us to Debbie Guenther. She handled the contracting and scheduling of the work and it proceeded without any stress for us. We were kept up to date on all scheduling and Ms. Guenther handled any scheduling changes quickly and without unnecessary inconvenience to us. After all the work was completed we were delighted with the results. It is like having a new home. You were not the lowest priced bid we received, however you were definitely the best value. Both Barbara and Debbie were honest and professional in all they did and they have our deepest thanks. We will not hesitate to recommend your company to anyone. Thank you Randy and Beverley Zorner Feb 2007: When I made a happy call to Mrs. Griffin to see how she liked her new replacement wood floor, she was raving about both the Brazilian Cherry that we keep in stock and about how good Steve Walters' installation was. She said Steve was so careful and did such a good job. I told her I would pass it on to you. AJS Feb 2007: Thank you so much for coming and backing us up today. I know it was chaotic and sorry for all the confusion. Me and my husband discussed about this bull nose issue, I did not realize that you are giving it for free, we would like to pay it if it helps. Thank you once again for the help, guidance, ideas, concern and all your efforts during this construction process. We are so happy to have met someone like you. Thank you, Dear Cascade Flooring America : We are writing to you to thank Josh Taylor for his help during our selection and decision on flooring and counter tops for our new house in Banister Height by Don Morissette. Josh is very friendly and patient helping us on our decision process. He is not just only presenting various choices of hardwood floor, ceramic tiles and stone, but also providing professional advice on color selection and design for us. Working with Josh is the most smooth and joyful part in the process of building our new house. Thank you very much, Josh. Sincerely, Hi Everyone: We are at the tail end of our Kitchen remodel and I wanted to thank you for the great customer service on the job to date. Our second home is a floating home at Jantzen Beach which brings its own set of unique installation issues. When I call for installation of ANYTHING I always start with “Do you do work on a floating home” and I wait to hear what issues they have with it. Additionally, I’m dealing with most details from Eugene , OR where my primary home and office is. I work to schedule everything for the dates and times I’m already up in Portland , OR to make the best use of my time. Cascade flooring, upon my first phone call, said “Of Course we work on Floating homes; we’ve done lots of them!” Whew! Good to hear. Ali has done the sales and design work and organized my floor and counter installation. I was on a tight schedule and she made it all work out. She is fun, knowledgeable and works hard. The installers, Jim and Rocky were really great. They were presented with an interesting set of issues and we worked them all out together. They worked hard all day to get the job done and left the place clean and tidy. Everything looks great; we still have the back splash to go and I’ll be back in the store after the holidays to see Ali. Thanks for making this all work for me and I’ll be back in touch when I remodel the Master Bath! Thanks again- Hi Josh! I just wanted to tell you how much we enjoyed meeting with you. We appreciate your positive energy, professionalism and genuine warmth --- an awesome combination for success! HOME RENOVATION We finally did it, we dove in and did the home renovation we've always wanted to do. We painted, we removed a wall, added another to make a room larger and lived in a construction zone for about three weeks. Then we visited floor covering companies, shopped and decided on Cascade Flooring America. It was actually Paul Edwards, flooring specialist who helped us make the decision. Paul was very professional, patient and walked us thru the entire process. The day I was to meet Paul and decide on vinyl floor coverings for the bathrooms, I was overwhelmed. My thoughts were " how will I ever decide, given about 200 choices, which ones will work the best. Paul explained the process of elimination, I went home with 12 choices and, voila, we easily made the decision once we had the samples in the context of our home. Next came the carpet installers, who performed wonderfully. Next step were the vinyl folks and that came off without a hitch. Lastly, were the hardwood floor refinishers, who again performed perfectly. Now, we have an almost new home and I want to personally thank Paul very much for his professional help and I'd like to let my clients know who they can trust when it comes to floor coverings and other interiorS. Taken from: Kibbey's Corner |
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